Privacy Policy for ShowSync

Effective date: 01-07-2026 Last updated: 01-07-2026

1. Introduction

Welcome to ShowSync.

At ShowSync, we believe your viewing history belongs to you. We are committed to handling your personal information responsibly, transparently, and in accordance with the European General Data Protection Regulation (GDPR) and other applicable privacy laws.

This Privacy Policy explains:

what information we collect;
why we collect it;
how we use it;
who we share it with;
how long we keep it;
your rights regarding your personal data.

By using ShowSync, you acknowledge that you have read this Privacy Policy.

2. Data Controller

The controller responsible for processing your personal data is:

Vinvu Software B.V. 8255 PE Swifterbant The Netherlands

Email: support@vinvu.nl

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at the email address above.

3. Definitions

For the purposes of this Privacy Policy:

Personal Data means any information relating to an identified or identifiable natural person.
Anonymous Data means information that has been irreversibly anonymized so that no individual can reasonably be identified.
Aggregated Data means statistical information created by combining information from many users.
Processing means any operation performed on personal data, including collection, storage, analysis, deletion, or disclosure.

4. Who Can Use ShowSync

You may use ShowSync in two different ways:

Anonymous Account

You may use ShowSync without creating a registered account.

An anonymous account is assigned a randomly generated internal identifier. This identifier allows us to store your watch history, preferences and settings without requiring your name or email address.

Anonymous identifiers are not intended to identify you as a person.

Registered Account

You may choose to create a ShowSync account.

Creating an account is optional.

If you register, we collect:

username;
email address.

You may also choose to upload a profile picture.

5. Information We Collect

Information You Provide

Depending on how you use ShowSync, you may provide:

username;
email address;
profile picture;
community posts;
comments;
reactions;
messages submitted to customer support.

You remain responsible for any information you voluntarily publish through community features.

Information We Automatically Collect

When you use ShowSync we may automatically collect technical information including:

application version;
operating system;
device model;
language;
region (where available);
device type;
screen size;
feature usage;
interaction events;
session duration;
crash diagnostics.

We do not intentionally collect your precise GPS location.

Anonymous Usage Statistics

We collect anonymous or aggregated statistical information regarding how ShowSync is used.

Examples include:

popularity of features;
completion rates of onboarding;
viewing trends;
interaction with interface elements;
application performance.

Where technically feasible, this information is aggregated and anonymized.

6. Information We Do Not Collect

Unless you voluntarily provide it, we do not collect:

your legal name;
postal address;
passport information;
national identification numbers;
payment card information;
bank account information;
biometric information;
precise location information.

7. Why We Process Your Information

We process information for the following purposes:

providing the ShowSync service;
synchronizing your watch history;
maintaining your account;
allowing participation in community features;
providing customer support;
improving the application;
fixing bugs;
detecting abuse;
preventing fraud;
protecting the security of our systems;
complying with legal obligations.

8. Legal Basis for Processing

Under the GDPR, we rely on one or more of the following legal bases.

Purpose	Legal Basis
Creating your account	Performance of a contract
Saving your watch history	Performance of a contract
Synchronizing devices	Performance of a contract
Customer support	Legitimate interest and contract
Community features	Performance of a contract
Security monitoring	Legitimate interest
Fraud prevention	Legitimate interest
Analytics	Consent where required by law
Crash reporting	Legitimate interest
Compliance with legal obligations	Legal obligation

Where consent is required, you may withdraw it at any time through your device settings or by contacting us.

9. Analytics

We use Google Analytics for Firebase to better understand how ShowSync is used.

Analytics may include:

feature usage;
screen views;
application engagement;
session duration;
application performance.

Analytics data helps us:

improve the user experience;
prioritize new features;
identify usability issues;
understand application performance.

Where required by applicable law, analytics collection will only occur after obtaining your consent.

You may withdraw your consent at any time.

10. Crash Reporting

We use Firebase Crashlytics to identify and fix software issues.

Crash reports may contain:

operating system;
device model;
application version;
stack traces;
diagnostic information.

Crash reports are used solely for improving the stability and reliability of ShowSync.

Crash reports are not used for advertising.

11. Internal Product Improvement

We collect anonymous or aggregated usage information to improve ShowSync.

Examples include:

which features are popular;
how users navigate through the application;
application performance;
loading times;
error rates.

Whenever possible, this information is processed in an aggregated form.

12. Future Use of Anonymous Statistical Data

To support the continued development of Popcue, Vinvu Software B.V. may create aggregated and anonymized statistical datasets derived from user activity.

These datasets:

do not contain usernames;
do not contain email addresses;
do not contain profile pictures;
do not contain community posts attributable to individuals;
do not identify any individual user;
are processed using techniques intended to prevent the identification or re-identification of individuals.

Examples may include:

popularity of television series;
episode completion statistics;
seasonal viewing trends;
engagement metrics;
anonymous market insights.

These anonymized statistical datasets may be:

licensed;
published;
shared;
or sold to third parties.

Vinvu Software B.V. does not sell personal data that identifies individual users.

If our intended use of personal data changes in a way that requires additional consent under applicable law, we will request that consent before proceeding.

13. Third-Party Service Providers

We use trusted service providers to help operate Popcue.

Current providers may include:

Google Firebase Authentication
Google Firebase Analytics
Google Firebase Crashlytics
Google Firebase Cloud Storage
Google Cloud Platform

These providers process information on our behalf under appropriate contractual safeguards.

Each provider is responsible for processing information according to its own privacy documentation where applicable.

14. International Data Transfers

Some of our service providers process data outside the European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission;
Google's Data Processing Terms;
other legally recognized transfer mechanisms.

15. Data Retention

We retain information only as long as necessary.

Generally:

Data	Retention
Registered account	Until deleted
Anonymous account	Until deleted or inactive for an extended period
Profile picture	Until removed or account deletion
Community content	Until deleted or anonymized
Customer support correspondence	As reasonably necessary
Crash reports	According to Firebase retention settings
Analytics	According to Firebase retention settings
Anonymous statistical datasets	May be retained indefinitely because they no longer identify individuals

16. Account Deletion

You may permanently delete your account directly from within Popcue.

Once deletion is confirmed:

your email address is deleted;
your username is deleted or anonymized where appropriate;
your profile picture is removed;
authentication credentials are removed;
personal account information is removed from active systems.

Certain information may be retained where:

required by law;
necessary for fraud prevention;
already irreversibly anonymized.

Anonymous statistical datasets created prior to deletion cannot be linked back to you and may therefore be retained.

17. Data Security

We implement appropriate technical and organizational measures to protect your information.

These measures include:

encrypted communications using HTTPS/TLS;
authentication safeguards;
restricted internal access;
security monitoring;
secure cloud infrastructure;
regular software updates.

Although we take reasonable precautions, no online service can guarantee absolute security.

18. Your GDPR Rights

If you reside within the European Economic Area, you have the right to:

access your personal data;
correct inaccurate information;
request deletion of your personal data;
restrict processing;
object to processing based on legitimate interests;
withdraw consent;
receive your data in a portable format where applicable;
lodge a complaint with your supervisory authority.

We aim to respond to requests within one month unless a longer period is permitted by law.

19. Right to Lodge a Complaint

If you believe your rights have been violated, you may contact us first at:

support@vinvu.nl

You also have the right to lodge a complaint with your local supervisory authority.

If you are located in the Netherlands, you may contact the Autoriteit Persoonsgegevens.

20. Automated Decision-Making

Popcue does not make decisions that produce legal or similarly significant effects based solely on automated processing.

21. Cookies and Similar Technologies

Because Popcue is a mobile application, traditional web cookies are generally not used.

However, the application and its service providers may use device identifiers and similar technologies to:

maintain sessions;
provide authentication;
remember preferences;
measure application performance;
collect analytics where consent has been provided.

22. Children's Privacy

Popcue is not directed toward children under the age of 13, or a higher minimum age where required by applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization.

If you believe that a child has provided us with personal information, please contact us immediately.

23. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

If significant changes are made, we will:

update the "Last updated" date;
notify users through the application where appropriate;
obtain additional consent where required by law.

We encourage users to review this Privacy Policy periodically.

24. Contact

For any questions regarding this Privacy Policy, data protection, or the exercise of your privacy rights, please contact: